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Return Policy

All Sales Are Final

At Living Lofi, all sales are considered final once processed. Due to the unique and handcrafted nature of our plant accessories, personal charms, and hanging decor, we generally do not accept returns or issue refunds.

Case-by-Case Exceptions

While our standard policy is that all sales are final, we understand that exceptional circumstances may arise. We reserve the right, at our sole discretion, to offer returns, exchanges, or refunds on a case-by-case basis. Please note that this is not guaranteed, and each situation will be evaluated individually.

Damage & Defect Exchange Policy

We stand behind the quality of our products. If your item arrives damaged during shipping or is missing pieces, we offer an exchange policy subject to the following conditions:

Eligibility Requirements

  1. Notification Period: You must notify us within 7 calendar days of receiving your order.

  2. Documentation Required: Clear photos showing the damage or missing pieces must be submitted with your exchange request.

  3. Original Packaging: When possible, retain all original packaging until your claim is resolved.

Exchange Process

  1. Contact our customer service team at [Your Email] with your order number and a detailed description of the issue.

  2. Include clear photos showing the damage or missing components.

  3. Our team will review your request and respond within 3 business days.

  4. If approved, we will provide instructions for returning the damaged item (if required) and send a replacement.

Shipping for Exchanges

  • For items damaged in transit or missing pieces, we will cover the cost of shipping the replacement item to you.

  • In some cases, we may require the return of the original damaged item before sending a replacement. If so, we will provide a prepaid return shipping label.

Restocking Fees

In the rare cases where we approve a discretionary return and refund:

  • A restocking fee of up to 20% of the purchase price may be applied.

  • The exact percentage will be determined based on the condition of the returned item, time elapsed since purchase, and other relevant factors.

  • This fee helps cover our costs for processing, inspecting, and restocking the item.

Items Not Eligible for Exchange

The following situations are not eligible for our exchange policy:

  • Normal wear and tear

  • Damage occurring after delivery

  • Items that have been altered, modified, or customized

  • Damage due to improper use, handling, or storage

  • Minor variations in color, texture, or finish that are inherent to handcrafted items

  • Buyer's remorse or change of mind

Gift Returns

For items received as gifts, the same policies apply. The gift giver will need to initiate any exchange requests, as they are the original purchaser.

How to Contact Us

If you believe your situation warrants consideration for an exchange or exceptional return:

Email: [Your Email Address]

Please include your order number and detailed information about your concern when contacting us.

Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.

This Return & Exchange Policy was last updated on March 5, 2025.

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